GO WALK JOY
- Free Shipping on all orders.
- Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
- Orders received after 12:00 pm will be dispatched the next day.
- Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
- Delivery time is between 5 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
- On orders above the value of Rs.40,000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then.
Exchange / Return Policy
When it comes to catering to our customers we ensure that maximum customer satisfaction is achieved.
ShoeStreet does not offer any refunds. Customers can exchange the sizes if available in same article. The brand would offer exchanges only in the following cases:
- A wrong size or product being delivered
- Item delivered was damaged
Any claims for above must be sent to Shoestreet after receiving the order, after which it will be reviewed by ShoeStreet
Please note that the products, Box and tags should be in the original state to be eligible for an exchange. We will get back to you within 48 hours of the request being sent.
Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
Please note, no exchanges or store credit of any kind is offered for items bought on sale.
Procedure for Exchange
Products purchased directly from ShoesStreet.com are only eligible for an exchange.
If product is an unused condition, it can be exchanged within 15 days from date of delivery with original bill, product packing and barcode intact.
Exchange Voucher will be issued via Email/SMS, with the same amount/value of your exchanged product, which can be redeem on Checkout from ShoeStreet.
Procedure for Claim
For manufacturing defects/ Damaged, products can be exchanged within 45 days from the date of delivery with supporting images and detailed description of the issue with copy of the original invoice.
Please email to firstname.lastname@example.org to raise a dispute.
ShoeStreet Team will look at each dispute on an individual basis and will make every effort to be fair to both parties.
We will respond quickly with instructions for how to return items from your order.